Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
  
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex customer issues that require technical assistance or product knowledge.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.