Customer Support Executive

Job description:

We are looking for enthusiastic, empathetic, and customer-focused freshers to join our Customer Support & Success team as Interns. This role is ideal for candidates who are passionate about communication, customer interaction, and problem-solving.

Key Responsibilities:

• Provide customer support through chat, email, WhatsApp, social media, and voice support channels.
• Understand customer concerns and provide polite, empathetic, and solution-oriented responses.
• Build positive relationships with customers through professional communication.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Coordinate with internal teams for issue resolution and service updates.
• Participate in daily training sessions and process improvement activities.
• Learn and adapt to company products, services, and customer handling processes.
• Ensure timely responses and maintain customer satisfaction standards.

Preferred Candidate Profile:

• 0-1 years of experience in CRM or handling customers.
• Any Graduate (Arts, Science, Commerce, Management, or related disciplines)
• Candidates looking to build a long-term career in Customer Support, Customer Success, Operations, or Client Relationship Management.

Interested can walk in to the office from Monday to Saturday from 10:00 AM to 04:00 PM at the below venue.

AstoVed.com Pvt Ltd

Prince Info Park No. 81B, Tower A, 4th floor 2nd Main Rd, Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058

Work Location: In person