Customer Support Executive

As per industry standards

Office - Baner, Pune

Day Shift Only (Multiple shifts to choose)

• -Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
• -Follow up on inquiries and ensure timely response
• -Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.
• -Provide professional customer support and resolve queries related to Trips, Fare, Process, Payments
• -Ensure a positive and professional approach in all interactions
• -Build and nurture strong, collaborative relationships with new and existing customers
• -Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention

• -Excellent verbal and written communication skills
• -Qualification: 12th pass / Graduate (preferred)
• -Minimum 1 Year experience (Freshers can also apply)

• -Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development
• -Competitive Compensation: Receive salary in line with industry standards
• -Career Advancement: Opportunities for upward mobility and career progression within the organization
• -Work-Life Balance: Enjoy a structured shift system with a flexible weekly off