Customer Support Executive

Job Description Technical Support Executive

Company: Entab Infotech Pvt. Ltd.
Designation: Technical Support Executive
Experience: 1–2 Years
Location: [Delhi / Noida – As applicable]
Employment Type: Full-time

About Entab Infotech

Entab Infotech is a leading provider of School ERP and Education Management Solutions, helping schools streamline their academic, administrative, communication, and operational processes through technology.

We are looking for a Customer Support Executive who will be responsible for assisting customers, resolving their queries, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer queries through phone, email, chat, and other support channels.
• Understand customer concerns and provide accurate and timely solutions.
• Assist schools/users with queries related to Entab's ERP/software products.
• Troubleshoot basic technical and functional issues and coordinate with the relevant internal teams when required.
• Follow up with customers to ensure issues are resolved within the expected timelines.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Escalate complex or unresolved issues to the appropriate team.
• Provide clear guidance and product-related information to customers.
• Ensure a high level of customer satisfaction and professional communication.
• Follow defined customer support processes, SLAs, and quality standards.

Requirements

• Graduate in any discipline.
• 0–2 years of experience in customer support, customer service, technical support, or a similar role.
• Freshers with good communication skills can also apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office and computer applications.
• Ability to understand and troubleshoot customer issues.
• Good problem-solving and interpersonal skills.
• Ability to work independently as well as part of a team.
• Candidates with experience in ERP, SaaS, EdTech, School ERP, or software support will be preferred.

What We Offer / Benefits

• Competitive Salary
• Free Lunch
• Health/Medical Insurance
• Paid Leave & Holidays
• Professional Learning & Development Opportunities
• Supportive and Collaborative Work Environment
• Career Growth Opportunities
• Opportunity to work with ERP and SaaS-based technology solutions
• Employee-friendly workplace policies

Why Join Entab?

Join Entab Infotech and become part of a technology-driven organization that is transforming the way schools manage their academic and administrative operations. This role provides an opportunity to develop your customer service, communication, troubleshooting, and technology skills while building a long-term career in the SaaS/ERP industry.