Customer Support Executive

Role & responsibilities

• Handle customer enquiries through Amazon, Flipkart, Shopify, website, WhatsApp and phone calls.
• Assist customers with product information, orders and pre/post-sales support.
• Follow up with enquiries and convert them into sales.
• Handle customer complaints and resolve issues professionally.
• Coordinate with the sales/operations team for order and customer-related queries.
• Maintain customer and enquiry details in CRM.
• Follow up on pending orders, queries and leads.
• Support day-to-day sales and customer service activities.

Preferred candidate profile

• 2-5 years of experience in customer support, sales support, inside sales or e-commerce.
• Good communication and customer handling skills.
• Experience handling customer enquiries and sales follow-ups.
• Basic knowledge of CRM and e-commerce platforms.
• Comfortable handling calls, WhatsApp and online customer queries.
• Good follow-up and problem-solving skills.
• Candidates with experience in medical devices, healthcare products or e-commerce will be preferred.