Customer Support Executive
Power Placement And Consultancy Services · Pune · onsite · Posted 28d ago
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About this role
Job Description – International Voice ProcessPositionInternational Voice Process Executive / Customer Support Executive
Location - Pune, Maharashtra
ExperienceFreshers & Experienced Candidates – Both Eligible
Salary will depend on experience, interview performance, and process requirements.
Job TypeFull-Time | Permanent
Working Days - 5 Days Working
ShiftRotational Shifts
Candidates should be comfortable working in rotational shifts, including night shifts.
Cab Facility - Two-Way Cab Facility Provided as per company policy and applicable shift timings.
Key ResponsibilitiesHandle inbound and/or outbound calls from international customers.
Understand customer queries and provide accurate and professional resolutions.
Maintain high standards of customer service and communication.
Resolve customer issues within the defined turnaround time.
Follow process guidelines, quality standards, and company policies.
Maintain accurate customer records and update information in the system.
Escalate complex issues to the appropriate team when required.
Achieve defined productivity, quality, and customer satisfaction targets.
Maintain professional communication with customers from different countries.
Eligibility CriteriaFor FreshersGraduates from any recognized university/college.
Excellent verbal and written communication skills in English.
Good listening and comprehension skills.
Comfortable working in rotational shifts.
Basic computer knowledge.
Willingness to work in an international customer service environment.
For Experienced CandidatesPrior experience in an International Voice Process / International BPO / Customer Support / Call Center will be preferred.
Candidates with relevant experience can be considered based on process requirements.
Strong communication, customer-handling, and problem-solving skills.
Ability to work under pressure and meet performance targets.
Required SkillsExcellent spoken English.
Good pronunciation and fluency.
Strong interpersonal and communication skills.
Customer-focused attitude.
Good problem-solving ability.
Basic computer and typing skills.
Ability to multitask.
Willingness to work in rotational shift
Two-Way Cab Facility
5 Days Working
Rotational Shifts
Opportunity for Freshers and Experienced Candidates
Career growth and learning opportunities
Professional and international work environment
Ideal CandidateWe are looking for candidates who are confident English speakers, customer-oriented, adaptable to rotational shifts, and interested in building a career in the international customer service/BPO industry.
FOR MORE DETAILS CONTACT
HR SHRUTI
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