Customer Support Executive

Company:

Man Matters / Be Bodywise / Little Joys (Location: Marol, Andheri, Mumbai)

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:

• Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).
• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.
• Accurately document all interactions using CRM and proprietary tools.
• Follow up with customers for pending or escalated issues through appropriate channels.
• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.
• Ensure every customer interaction leads to an Outstanding Customer Experience.
• Share feedback and suggestions with team leads/managers to improve internal processes.
• Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

• Education: 10+2 or Graduate in any discipline.
• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).
• Strong communication skills (both verbal and written).
• Familiarity with CRM tools is a plus.
• Customer-first attitude with the ability to remain calm under pressure.

Job Details:

• Location: Marol, Andheri (On-site)
• Working Days: 6 days a week
• Shift Timings: Rotational 9-hour shift between 8:00 AM to 10:00 PM (No Night Shifts)