Customer Support Executive
Squared Circle Ecom · Bengaluru · onsite · Posted 30d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a Customer Support Executive with strong fluency in English to support customer support operations across both calls and email for our e-commerce client. This role demands exceptional attention to detail, operational excellence, and the ability to manage customer queries, order-related concerns, and service quality standards. The ideal candidate will have experience in customer support, query handling, and issue resolution across voice and email channels, along with a collaborative mindset to thrive in a fast-paced digital environment.
Location: Bangalore, Karnataka. Work Type: Permanent.
Responsibilities
- Handle inbound and outbound customer calls professionally, addressing queries and resolving issues in a timely manner.
- Respond to customer emails promptly, ensuring clear, accurate, and professional written communication.
- Serve as the primary point of contact for customer and order-related inquiries across both channels.
- Monitor order status and proactively communicate updates or delays to customers.
- Resolve order discrepancies, complaints, and escalations efficiently while maintaining high service quality standards.
- Maintain accurate records of all customer interactions across calls and email correspondence.
- Identify recurring issues and recommend process improvements to enhance the customer experience.
- Ensure alignment with client expectations and maintain high-quality standards in customer interactions.
- Collaborate cross-functionally with internal and external teams for issue resolution and optimization.
Qualifications
- Fluency in English (spoken and written) is mandatory.
- 3-4 years of experience in customer support/e-commerce operations, handling both calls and email.
- Strong knowledge of Microsoft Excel and productivity tools.
- Exceptional organizational skills with a detail-oriented approach.
- Proven ability to work independently and collaboratively in team environments.
- Quick learner with the ability to adapt to a fast-paced, results-driven setting.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer SupportEcommerce OperationsService qualityQuery HandlingOperations ExecutiveOutboundCustomer QueriesoperationsinboundmarketingDigital Marketing