Customer Support Executive

Role & responsibilities

An obligation to deliver exceptional customer service

Receive emails and chats to gather and verify required information and do

utmost within their power to solve customer problems

Demonstrate empathy and patience to the customer

Demonstrate enthusiasm to be a self-starter who is excited about learning

new technologies on a daily basis

Provide information to the client and place appropriate notes in system

indicating exactly what action was taken or needs to be taken

Ensure policies and procedures are followed

Maintain thorough knowledge of systems so that information can be

researched and proper information is given to customer

Learn and retain a thorough working knowledge of all existing and new

process and procedures

Achieve assigned Key Performance Indicators e.g. Call Handle Time,

Quality, CSAT & DSAT

Attend Team Meetings/additional training sessions as scheduled

Performs other duties as assistance.

Critical skills:

Above average verbal and written communication skills - ability to speak

accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the clients specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and

timeliness

Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the organization

and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

Must successfully pass a background check

Plus 2 is a must

Graduation degree is a plus

Must have at least six months customer service experience or equivalent

Experience in the gaming/tech support industry is a plus

Perks and benefits:

2-way Cab Facility + Food provided

Shift timings :

Night rotational shift

Location : No. 92/1B, Electronic City Phase 1, Konappana Agrahara, Bengaluru, Karnataka 560100

HR Reference : Nirma