Customer Support Executive

Customer Support Executive Voice Process

>Company: Strategic Systems
>Job Role: Customer Support Executive
>Process: Inbound Voice Process

>Languages: (Telugu or Hindi or Kannada or Tamil or Malayalam)+English (Any one Regional Language+Basic English)
>Location: Hyderabad
>Experience: Freshers & Experienced
>Employment Type: Full-Time
>Salary: 16,000 Take-Home per month
>Shift: Rotational Shifts

Contact Details: UMA NAYANA- [phone removed] | Email ID: [email removed]

Job Description

Strategic Systems is hiring Customer Support Executives for an inbound voice process. The candidate will be responsible for handling customer calls, understanding customer queries, providing appropriate solutions, and ensuring a positive customer experience.

Roles & Responsibilities

• Handle inbound customer calls professionally.
• Understand and resolve customer queries and complaints.
• Provide accurate information and appropriate solutions.
• Handle customer requests and follow up when required.
• Escalate complex issues to the concerned team.
• Maintain proper customer interaction records.
• Follow process guidelines and quality standards.
• Ensure excellent customer satisfaction.

Eligibility

• Freshers and experienced candidates can apply.
• Graduation / Undergraduate candidates are eligible.
• Good communication skills.
• Basic computer knowledge.
• Good customer-handling and problem-solving skills.
• Willingness to work in rotational shifts.

Key Skills

Customer Support, Customer Service, Customer

Contact Details: UMA NAYANA- [phone removed] | Email ID: [email removed] , Vineeth- [phone removed] | Email:ID: [email removed]