Customer Support Executive

Roles & Responsibilities

• Handle inbound and outbound calls related to customer/partner queries.
• Assist customers with order, delivery, payment, cancellation, and refund-related queries.
• Coordinate with delivery partners and restaurants to resolve operational issues.
• Follow up on pending complaints, requests, and service issues.
• Provide accurate information regarding orders and services.
• Record customer interactions and update details in the CRM/system.
• Escalate unresolved or complex issues to the concerned team.
• Maintain good customer relationships and ensure customer satisfaction.
• Achieve daily call-handling and service-quality targets.
• Prepare daily call/MIS reports as required.
• Follow company processes, call-quality standards, and data-security guidelines.