Customer Support Executive
Solarium Green Energy LLP. · Ahmedabad · onsite · Posted 32d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About The Role
To engage with existing customers, generate referrals for rooftop solar installations, manage referral leads, and coordinate with the sales team to ensure timely follow-ups and successful conversion of referred prospects into customers.
Key Responsibilities
To engage with existing customers, generate referrals for rooftop solar installations, manage referral leads, and coordinate with the sales team to ensure timely follow-ups and successful conversion of referred prospects into customers.
Key Responsibilities
- Customer Calling: Contact existing customers to build relationships, understand their experience, and encourage them to refer potential customers for solar installations.
- Referral Generation: Identify and generate referral leads through regular customer interactions and follow-ups.
- Lead Management: Collect referral details, maintain accurate lead records, and update lead status in CRM or designated tracking systems.
- Lead Follow-up: Follow up with referred prospects to understand their requirements, interest, and readiness for solar installation.
- Sales Coordination: Coordinate with the sales team to assign referral leads, track follow-ups, and support lead conversion.
- Referral Programme Management: Communicate referral benefits, eligibility criteria, and programme details to existing customers.
- Customer Relationship Management: Maintain positive relationships with existing customers and ensure a professional customer experience throughout the referral process.
- Reporting & Target Achievement: Achieve assigned referral generation targets and prepare regular reports on calls, referrals, lead progress, and conversions.
- Graduate in any discipline; candidates with sales, marketing, or customer service backgrounds preferred.
- 0–2 years of experience in telecalling, customer relationship management, lead generation, or sales.
- Good verbal communication and interpersonal skills.
- Ability to convince and engage customers professionally over phone calls.
- Basic knowledge of MS Excel, Google Sheets, and CRM systems.
- Strong follow-up, coordination, and record-maintenance skills.
- Target-oriented approach with a willingness to learn about rooftop solar solutions.
- Number of existing customers contacted.
- Number of referral leads generated.
- Number of qualified referral leads.
- Referral lead follow-up and contact rate.
- Referral lead-to-site-visit and sales conversion rate.
- Achievement of monthly referral generation targets.
Sourced from foundit
Skills
crmcrm systemsGoogle SheetsSalesLead GenerationexcelTelecalling
About Solarium Green Energy LLP.
Solarium Green Energy LLP.
Power
375
employees
Ahmedabad
IN
₹5.2L PA avg
Avg at Solarium Green Energy LLP.
About
Solarium Green Energy LLP manufactures solar PV modules and provides turnkey solar solutions. Solarium Green Energy LLP is a company that specializes in the manufacturing of solar PV modules and providing turnkey solar solutions. The company offers a wide range of solar energy services, including the installation of solar panels and solar inverters. They also manufacture monocrystalline solar panels. Solarium Green Energy LLP is known for its innovative designs, such as a 104KW Solar rooftop capacity that can reduce electricity consumption by up to 90%. The company also provides an energetic environment for learning, development, and growth in the field of solar energy.
Industries
Power
Employee ratings
10 reviews
3.7/ 5
Culture
3.8
Career growth
3.1
Work-life
3.9
Employees rate it well for
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