Customer Support Executive

Company Description LenDenClub is one of India's largest peer-to-peer lending platforms, offering alternate financial instruments that help individuals grow their wealth beyond traditional options. As an RBI-registered NBFC-P2P, the company emphasizes trust, transparency, and technology to ensure secure, compliant, and seamless transactions. By listing pre-verified loans, LenDenClub enables lenders to earn attractive returns while diversifying their portfolios. With over 4 crore registered users and more than ₹20,000 crore lent, LenDenClub plays a key role in India's fintech revolution and credit growth story. Built on innovation and inclusion, the platform continues to expand as a trusted wealth growth partner for people across India.

Role Description

This is a full-time, on-site Customer Support Executive role based in Goregaon. The role involves responding to customer inquiries via phone, email, chat, and other online support channels, ensuring prompt and accurate resolution of issues. The Customer Support Executive will handle account-related queries, guide users through platform features, troubleshoot basic technical problems, and escalate complex issues to the appropriate teams. Daily responsibilities include documenting interactions, tracking recurring concerns, maintaining high customer satisfaction, and providing feedback to improve processes and user experience. The role also requires collaborating with internal teams such as operations, product, and technical support to ensure a smooth customer journey.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, clarity, and problem-solving.
• Candidates should possess skills related to Customer Satisfaction, including the ability to manage expectations, handle complaints, and follow up on resolutions.
• Candidates should possess Online Support experience, such as handling queries across chat, email, and social or app-based channels.
• Candidates should possess Technical Support capabilities to troubleshoot basic platform issues and coordinate with technical teams for advanced concerns.
• Strong verbal and written communication skills in English; proficiency in additional Indian languages is an advantage.
• Ability to work in a fast-paced fintech environment, with attention to detail and accuracy in customer communication.
• Prior experience in financial services, fintech, or customer-facing roles is preferred but not mandatory.
• Minimum qualification: Graduate degree in any discipline; relevant certifications in customer support or communication are a plus.