Customer Support Executive

Job Title: Customer Support

• Educational Qualification: Graduate
• Work Schedule: 5 Days/week, Rotational Shifts & Week Offs
• Night Shift: Cab facility available one side ( in odd hours)
• Location: Sector 142, Noida

About the Role:
We are hiring passionate and customer-focused Experts for International desks within the Travel/Airline/OTA segment. This is an exciting opportunity to join a high-growth team providing world-class support to customers.

Key Responsibilities:

• Provide voice support to travel customers, ensuring timely and accurate resolution.
• Assist with flight bookings, rescheduling, cancellations, Fare Rule Categories, and refund-related queries etc.
• Collaborate with team leads, SMEs, and support staff to meet performance targets.
• Uphold confidentiality and compliance standards.
• Provide Voice-based support for travel customers with timely and accurate resolutions.
• Ensure adherence to process guidelines and quality standards.
• Collaborate with team leads, SMEs, and support staff to meet performance goals.
• Maintain data confidentiality and compliance in all interactions.
• Collaboration with airline partners, operations teams, and customer service departments across different time zones.
• Code Share Booking Management
• Handle internal transfers and escalations pertaining to code share bookings received from IB Experts and other support teams.
• Assist customers with code share booking-related queries and service requests.
• Ensure adherence to partner airline policies and procedures while providing resolutions.
• Reservation & Ancillary Services Support
• Resolve customer queries related to:
• Baggage allowance and baggage policies.
• Meal requests and meal availability.
• Seat selection and seat assignment.
• Name correction/name change requests.
• Flight rescheduling and cancellations.
• Refund eligibility and processing.
• Coordinate with partner airlines wherever required for customer resolution.
• Strong knowledge of airline reservation systems operations.
• Good Travel Domain knowledge - (Handle customer inquiries for new international flight bookings and post-booking services including schedule changes (voluntary/involuntary), cancellations, fare rules, travel documentation, penalties, interline agreements, refunds, baggage allowances, and IRROPS in accordance with organizational policies while maintaining professionalism and customer satisfaction.)

Skill Set & Fitment:

• Experience: Min 1 Year International Contact Centre Exp with Airline / OTA (Flight Support) in EU / North America / LATAM region
• SHL Score- 63 & above
• Excellent written & vocal communication skills (English/Hindi/Reginal language)

Hiring for customer support Associate (AIonOS)

Process- Travel (indigo airline)

Min 6 months of experience is required

Graduate with minimum 6 month on paper experience is required

5 days working 2 days rot off

salary is upto upto 3.5 LPA

One side cab facility in odd hours

rotational shift

Noida 142 location

Immediate joiners only

Interested candidate connect with HR Bhumika on [phone removed]