Customer Support Executive

Employment Type: 6-Month Contractual

Location: Work from Home, should be ready to move to Bangalore office if converted full-time

Open Positions: 2

Full-Time Opportunity: Yes, based on performance

Probation Period: 3 Months

Zulu is a new e-commerce venture being built to make affordable, quality products more accessible to consumers across India, with a focus on emerging markets and Tier 2 & Tier 3 cities.

As we build Zulu from the ground up, we are looking for customer-focused individuals who can help us deliver a smooth experience to our customers.

We are looking for a Customer Support Executive to join our customer support team. You will be responsible for assisting customers through chat and inbound calls, resolving their queries, and ensuring a positive customer experience.

This role requires good communication skills, patience, attention to detail, and the ability to handle customer queries efficiently.

• Handle customer queries through chat and inbound calls.
• Assist customers with queries related to orders, products, deliveries, returns, refunds and other issues.
• Understand customer concerns and provide accurate and timely resolutions.
• Escalate unresolved issues to the relevant internal teams.
• Maintain accurate records of customer interactions and issues.
• Use Google Sheets for updating and tracking customer-related information.
• Follow defined processes and ensure customer queries are resolved within the required timelines.
• Identify recurring customer issues and highlight them to the team.
• Maintain a professional and customer-friendly approach while handling conversations.

• Prior customer support experience is required.
• Comfortable handling both chat and inbound calls.
• Good verbal and written communication skills.
• Basic to good knowledge of Google Sheets.
• Good problem-solving and listening skills.
• Patient and comfortable handling different types of customer queries.
• Strong attention to detail.
• Ability to work independently in a Work From Home setup.
• Comfortable working in a fast-paced e-commerce environment.

• Work From Home during the contractual period.
• Candidates should be willing to move to office-based work after transitioning to full-time, if required.
• Candidate must have:
• Laptop
• Mobile phone
• Reliable internet connection
• Suitable work-from-home setup

• 1 weekly off, which will be rotational.
• Customer support operations may require working across different shifts as per business requirements.

This is a 6-month contractual position with an opportunity to transition into a full-time role based on performance and business requirements.