Customer Support Executive
TP · Mohali · onsite · Posted 32d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle customer queries and provide prompt, professional support through international chat process.
- Communicate clearly and confidently with customers in English.
- Resolve customer issues while ensuring a positive customer experience.
- Identify customer needs and recommend suitable products or services.
- Drive upselling and cross-selling opportunities during customer interactions.
- Achieve assigned customer service, sales, and quality targets.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies, processes, and quality standards.
- Handle multiple chats efficiently while maintaining response quality.
- Demonstrate strong written English, typing, problem-solving, and interpersonal skills.
- Work effectively in rotational shifts, including weekends and holidays.
Sourced from naukri
Skills
Customer SupportExcellent Communication In EnglishEmail ProcessUpsellingInternational Voice Processnon voice processChat Process