Customer Support Executive

• Position - Customer Service Executive
• Location - Mumbai, Bhandup
• Experience - 0 to 2 years

Role & responsibilities :

Job Summary :
Managing the organization's social media presence, overseeing marketing communications, preparing and analyzing reports, coordinating promotional campaigns, and supporting lead generation initiatives to enhance brand visibility and business growth.

Freshers with excellent communication skills are also eligible to apply.

Key Responsibilities :

• Manages the inbound calls from Instagram, Facebook, and other social media accounts and would be the bridge between client & management.
• Monitor and respond to social media inquiries.
• Handle official email communications.
• Prepare weekly and monthly marketing reports.

Preferred candidate profile

• Good communication skills in English.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Comfortable coordinating with clients over phone calls.
• Able to maintain reports accurately and efficiently.
• Willing to support the team with any additional tasks as required.
• Good organizational skills with the ability to manage multiple responsibilities.