Customer Support Executive

Location: Bengaluru | In-Office | Job Type: Full-Time | Working Days: Tuesday to Saturday | Experience: 1-2 years preferred.

About Supply6:

Supply6 is a fast-growing health and nutrition brand focused on making everyday wellness simpler, more effective, and accessible. We develop science-backed foundational supplements and healthy snacks designed for modern lifestyles. With Kriti Sanon as our brand ambassador, we are building a brand that aims to redefine how consumers approach daily nutrition and healthy living.

Key Responsibilities:

• Handle customer queries through calls, WhatsApp, email, and chat related to orders, products, payments, deliveries, and services.
• Assist customers with order tracking, cancellations, refunds, exchanges, replacements, and complaints.
• Provide accurate information about Supply6 products, including product benefits, usage instructions, ingredients, and other product-related queries.
• Resolve issues related to payments, shipping, delivery delays, damaged products, and product availability.
• Maintain a professional, empathetic, and solution-oriented approach while handling customer concerns.
• Proactively encourage prepaid orders, repeat purchases, and customer retention through relevant offers, discounts, and promotional campaigns.
• Coordinate with Logistics, Operations, Finance, and other internal teams to resolve customer and order-related issues.
• Maintain accurate records of customer interactions, complaints, resolutions, and feedback.
• Identify recurring customer issues and share insights with the team to improve customer experience and support processes.
• Work towards defined customer support metrics, including response time, resolution time, and customer satisfaction.

Requirements:

• 1-2 years of experience in Customer Support, Customer Experience, E-commerce, D2C, FMCG, Nutrition, or Wellness is preferred.
• Strong verbal and written communication skills in English.
• Proficiency in Hindi and/or Kannada is preferred.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple customer queries efficiently while maintaining attention to detail.
• A customer-first mindset with patience, empathy, and a positive attitude.
• Comfortable working in a fast-paced startup environment.
• Familiarity with CRM, ticketing, WhatsApp, and order management systems is a plus.
• Basic proficiency in Google Sheets/Excel and other digital tools is preferred.

• Work Schedule: Tuesday to Saturday | In-Office | Bengaluru