Customer Support Executive

Role & responsibilities

1. Respond to customer questions and issues through , chats, or emails in a polite and timely manner.
2. Troubleshoot problems by understanding the customers concern and offering step-by-step help or solutions.
3. Provide accurate product or service information to guide customers and prevent confusion.
4. Document conversations and updates in the system so theres a clear record of what was discussed or resolved.
5. Follow up with customers to make sure their issue is fully resolved and theyre satisfied with the support.

Preferred candidate profile

Any Graduate Candidate.

Good Communication skills

Candidate who are ready to work from office and comfortable with rotational week off