Customer Support Executive
Gemeria Hair Extensions & Wigs · Noida · onsite · Posted 34d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and we're looking for someone who can deliver exactly that.
Key Responsibilities:
- Attend and respond to incoming calls, including timely callbacks for missed calls
- Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms
- Perform COD order verification calls to confirm orders before dispatch.
- Make abandoned cart checkout calls/follow-ups to recover lost sales
- Engage in customer retention activities, including repeat order follow-ups and relationship building.
- Conduct post-delivery review and feedback calls, encouraging genuine reviews on approved platforms.
- Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future
- Deliver clear, professional email responses for inquiries, issues, and consultation
- Manage international customer queries via social media, email, WhatsApp, and video calls or any other mode
- Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection
- Book and manage appointments and trial bookings (virtual in-person)
- Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policy
- Use the Ticket ID system to log, track, and resolve customer queries effectively
- Perform timely follow-ups for unresolved issues and ongoing cases
- Maintain a friendly, calm, and patient tone, even with high-touch or concerned customers
- Ensure top-notch English communication written and spoken, suitable for global clientele
- Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc.
- Provide personalized product consultations, helping customers find the right fit based on their needs
- Think proactively and solve problems independently where possible
Requirements:
- 0-2 years of experience in CRM/BDE/Telesales/Sales preferably with a luxury or D2C brand
- Excellent command of spoken and written English
- Must be comfortable speaking on camera for video consultations (India international)
- Tech-savvy with experience using customer service tools, Shopify, and CRM platforms
- Strong empathy, patience, and communication skills
- Ability to multitask and manage pressure during high volume periods
- Familiarity with global customers expectations and time zones is a plus
Why Join Us
- Join a premium, fast-growing D2C brand with a loyal global customer base
- Be part of a collaborative and high-performance support team
- Gain exposure in international customer support and consultation
- Work in a modern and supportive office environment at our Greater Noida headquarters
- Training and development opportunities in luxury customer service
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer RetentionCustomer SupportcrmEnglish Communicationcrm platformsCodCustomer Queriesinternational customer supportSocial MediaShopifyCommunication SkillsSalesrelationship buildingBdedispatch