Customer Support Executive

Job Description: Executive - Retail Customer Care (QRU)Position OverviewWe are looking for a dynamic and detail-oriented Executive - Retail Customer Care (QRU) to join our Retail Customer Service team. In this role, you will be the primary point of contact for resolving internal and external customer queries through both voice and non-voice channels. The ideal candidate possesses excellent communication skills, strong analytical abilities, and a customer-first mindset.Job Details

• Department: Retail Customer Service
• Employment Type: Off-Roll
• Location: Mohan Estate, Delhi
• Reporting To: Junior Associate / Associate

Key Responsibilities

• Query Resolution: Address and resolve customer inquiries and requests received via voice and non-voice channels, ensuring appropriate solutions within the stipulated Turnaround Time (TAT).
• Cross-Functional Coordination: Follow up with internal departments to guarantee swift and correct action is taken on all customer complaints and requests.
• Quality Assurance: Provide standardized, high-quality responses to customer queries while strictly adhering to company quality guidelines.
• CRM Management: Track, log, and maintain records of customer interactions, complaints, comments, and requests inside the CRM system.
• Target Achievement: Meet or exceed personal and team qualitative and quantitative performance targets.

Eligibility Criteria Education & Age

• Education: Graduation degree completed (in any stream).
• Age Limit: 18 to 25 years.

Work Experience

• Experience: Minimum 1 year of experience in a Customer Service environment is preferred.
• Industry: Prior experience within the same industry is highly desirable.

Skills & Competencies

• Language Proficiency: Excellent written and spoken English communication skills.
• Technical Skills: Proficiency in Microsoft Excel and Microsoft Word.
• System Knowledge: Familiarity with CRM systems and digital tracking practices.
• Soft Skills: Strong analytical, problem-solving, and interpersonal skills.
• Work Approach: A positive work ethic, quick learning agility, and a willingness to work flexible hours.