Customer Support Executive
TP · Noida · onsite · Posted 35d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are looking for a skilled Team Leader to join our team at Teleperformance Global Business Private Limited, with 2-7 years of experience in the CRM/IT Enabled Services/BPO industry.
Roles and Responsibilities - Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer service.
- Develop and implement effective strategies to improve team performance and productivity.
- Coach and train team members to enhance their skills and knowledge.
- Monitor and analyze team metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless operations and resolve issues.
- Foster a positive and inclusive work environment that promotes teamwork and employee growth.
- Proven experience as a Team Leader or similar role in the CRM/IT Enabled Services/BPO industry.
- Strong leadership and management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, enabling strong relationships with customers and colleagues.
- Ability to analyze data and make informed decisions to drive business growth.
- Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations.
- Experience with CRM software and technology, and the ability to learn new systems quickly.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipRecruitment