Customer Support Executive

Job Description: Senior Travel Consultant (Voice Process)

Company: Sutherland Global Services

Location: Airoli, Navi Mumbai

Salary: Up to 7.5 LPA + Performance Bonuses & Allowances

Work Schedule: 5 Days Working | 2 Rotational Week Offs | Rotational Shifts

Position Overview

Sutherland is hiring experienced Travel Consultants (Navigator Role) for an international travel voice process. This role requires hands-on expertise in GDS platforms (Amadeus and Sabre) using cryptic command lines to manage high-volume international ticketing, cancellations, reissues, and travel disruptions for global travelers.

Core Responsibilities

• Ticketing & Exchanges: Handle manual exchanges, reissues, cancellations, and complex refund calculations in real time using Amadeus and Sabre command mode.
• Travel Operations: Assist international corporate or leisure travelers via voice calls with flight rescheduling, baggage policies, schedule changes, and emergency travel support.
• Queue & Policy Management: Monitor queues (PSP/ERC), interpret complex airline fare rules, and execute carrier-specific IROP (Irregular Operations) guidelines.
• Customer Excellence: Deliver quick, precise solutions while maintaining high accuracy on cryptic GDS command entries.

Candidate Eligibility

• Experience: Minimum 2 years of international travel domain experience (Mandatory).
• Technical Proficiency: Must have hands-on experience in both Amadeus & Sabre (Command/Cryptic Mode).
• Domain Skills: Proven knowledge in international ticketing, manual exchanges, partial/full refunds, and schedule changes.
• Communication: Exceptional verbal and written English communication skills.
• Availability: Flexible to work in 24/7 rotational shifts. Outstation candidates welcome to apply.

Interested Candidates can share application on "[email removed]" or contact directly on [phone removed].