Customer Support Executive
IntouchCX · Bengaluru · onsite · Posted 35d ago
₹2.0L - ₹4.0L PA0–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Handle customer inquiries via email, chat, or social media platforms in a timely and professional manner.
- Resolve customer complaints and issues through effective communication and problem-solving skills.
- Provide accurate information on products/services to customers based on their queries.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-9 years of experience in BPO/Call Centre environment with a focus on non-voice processes (email/chat).
- Excellent written communication skills for handling emails, chats, and other digital channels.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
Sourced from naukri
Skills
Customer Supportnon voice processvoice process
About IntouchCX

IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹2L – ₹4L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Industries
BPOBPO/KPO
Employees rate it well for
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