Customer Support Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer orders, answer questions about products/services, and provide solutions to issues through effective communication skills.
• Identify opportunities for upselling/cross-selling of relevant products/services to increase revenue growth.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-0.6 years of experience in BPO/Call Centre environment or related field.
• Excellent English language proficiency (written & spoken) with ability to communicate effectively over phone lines.
• Strong understanding of international voice process procedures and protocols.
• Ability to work on rotational shifts including evenings, nights, weekends, holidays as per business requirements.