Customer Support Executive

Roles and Responsibilities

• Handle customer queries via email, chat, and phone calls in a professional manner.
  
• Provide accurate and timely resolutions to customers' issues.
  
• Maintain records of all interactions with customers using CRM software.
  
• Collaborate with team members to achieve process goals and objectives.
  
• Meet performance targets set by the organization.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment or related field.
  
• Excellent communication skills (written & verbal) for effective customer interaction.
  
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.