Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to escalate complex issues or clarify product information.

Job Requirements :

• 0-1.5 years of experience in BPO/call center environment or similar industry.
• Excellent communication skills for effective customer handling over the phone.
• Ability to work on rotational shifts including evenings (6pm-3am) from Monday to Saturday.