Customer Support Executive

• Job Description:Position: Customer Support Executive
• Location: Chennai
• Job Type: Full-Time | Onsite
• Experience: 0–1 years in sales support, customer support, or operations
• Languages Required: English & Tamil/Hindi preferred

About Us:

At Artium Academy, we are committed to delivering exceptional learning experiences to our learners. We are looking for a proactive and organized Customer Support Executive to assist the sales team, coordinate with customers, and ensure smooth day-to-day operations.

Key Responsibilities

• Book trial classes and centre visits
• Call and convert leads via CRM
• Follow-ups and conversion tracking
• Assist walk-ins and batch allocation
• Coordinate with teachers and schedules
• Support the sales team with lead management and customer coordination
• Maintain and update CRM records accurately
• Handle customer queries and ensure timely resolution
• Prepare reports and manage documentation
• Coordinate internally with operations and academic teams

Key Skills Required

• Good communication and interpersonal skills
• Strong coordination and organizational abilities
• Basic knowledge of CRM tools and Google Workspace
• Customer-focused and problem-solving mindset
• Ability to multitask and manage follow-ups efficiently
• Qualifications: Any Bachelor's Degree
• 1–3 years of relevant experience in sales support/customer support/operations

Why Join Us

• Opportunity to work in a fast-growing organization
• Supportive and collaborative work environment
• Career growth and learning opportunities

• Benefits: Health insurance
• Provident Fund
• Work Location: In person