Customer Support Executive

Urgently Hiring for Customer Support Executive Profile - Immediate Joiner
Salary: 2.5 - 4 LPA
Interview Mode: Face-to-Face only (Gurugram, Haryana)
Working days: 6 days with rotational roster off
Connect with: HR Sonali and Whatsapp your resume [phone removed] or [email removed]

Job Summary:
We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience through calls, emails, and chat support.

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions.
• Provide product and service information to customers.
• Escalate complex issues to the concerned department when required.
• Follow up with customers to ensure issue resolution.
• Meet quality and productivity targets.
• Maintain a professional and empathetic approach in all interactions.

Required Qualifications:

• Graduate or equivalent qualification.
• Freshers and experienced candidates can apply.
• Good communication skills in English and Hindi.
• Basic computer knowledge and typing skills.
• Ability to handle customer concerns calmly and professionally.

Preferred Skills:

• Customer service orientation
• Active listening
• Problem-solving skills
• Interpersonal skills
• Time management
• Basic CRM knowledge

Benefits:

• Attractive salary
• Incentives and performance bonuses
• Training and career growth opportunities
• Supportive work environment