Customer Support Executive

Role & responsibilites

About Ample

With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India.

Position

: Service Coordinator (Dashloc Executive)

Experience

: Minimum 1 Year
Languages

: English, Hindi & Local Language

Desired Profile

• Experience in Tele Sales, Service Coordination, or Retail Sales • Strong persuasion and negotiation skills
  • Comfortable handling customer objections
  • Knowledge of Apple products
• Positive attitude and target-oriented mindset

Key Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair
  • Understand customer issues and service requirements
  • Book appointments and guide customers to the nearest iCare center
• Follow up with customers who have not visited the service center
  • Provide stock and repair status updates
  • Promote AppleCare+ and accessories
  • Share daily reports on appointments, conversions, and revenue generated

Qualification

Any Diploma or Graduate with good spoken English.