Customer Support Executive

Job Description

Profile - Customer Service Executive

We're hiring for a Customer Service Voice Process.

Eligibility
- Graduate/UG with minimum 1 year experience in Customer Service

Voice process can apply- Graduate/UG Fresher can apply- Excellent Communication in English is mandatory- Customer handling skill is required

Experienced Salary - Upto 28K CTC

Fresher Salary - Upto 22 K CTC

Shift & week-off - Rotational shifts(For male) & Day shifts(For females) & 1 Day Rotational Week-off

Roles and Responsibilities

• Provide accurate and timely information on courses offered by the institution to prospective students.
• Handle customer inquiries via phone calls to resolve their queries and concerns.
• Assist with admission counseling process, including scheduling appointments and guiding students through application procedures.
• Maintain a high level of professionalism while interacting with customers to ensure excellent customer service experience.
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• 0-3 years of experience in BPO/Call Centre environment handling voice processes (inbound calls).
• Excellent communication skills in English language; ability to work effectively with diverse client base.
• Strong problem-solving skills; able to handle multiple tasks simultaneously under pressure.
• Ability to maintain accuracy and attention to detail while processing large volumes of data.
• 0HR CHIRAG - [phone removed] ( Drop your cv on Whtsapp )