Customer Support Executive

Roles and Responsibilities :

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle a high volume of customer interactions in a timely and efficient manner.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-8 years of experience in BPO/Call Centre environment.
• Excellent communication skills with the ability to articulate complex information clearly.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.