HYDERABAD · FULLTIME
Customer Support Executive
Deloitte
Hyderabad · onsite · Posted 40d ago
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Section · 01
About this role
Role & responsibilities
- This role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.
- Handle customer interactions via voice, chat, and email
- Support customers with product troubleshooting, workflow navigation, installation, and how to queries
- Maintain end to end ownership of customer cases
- Ensure detailed and accurate documentation for every case
- Identify opportunities for feature adoption and product upgrades
- Handle customer queries independently with minimal supervision
- Deliver strong performance on KPIs (quality, CSAT, productivity)
- Actively identify customer needs and enable sales opportunities
- Maintain high quality and compliant case documentation
Preferred candidate profile
- Bachelors degree (Commerce or Finance preferred)
- 1+years of experience in product support, SaaS, or customer support roles
- Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domains
- Experience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferred
- Handled International voice processes
- Strong product troubleshooting capability
Basic to intermediate accounting knowledge - Versant B2+ to C1 preferred
- CRM proficiency
- Multichannel handling capability
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Section · 02
Skills
Section · Company
About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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