Customer Support Executive

Manufacturing Productivity Consultant(Technical Application Engineer Industrial Solutions)Location: Nashik, Maharashtra

Required Qualification / Experience only in: Mechanical Engineering, Production, CNC Machine shop , Tool Room ., Machinery maintenence,

Company: MechMatrix – Easymech Machine Tools & Cutting Tools Division

About MechMatrix At MechMatrix, we don't just sell industrial machinery & CNC Tools.

We help manufacturing companies improve machining productivity, reduce production costs and increase profitability through the right combination of cutting tools, machine tools and application engineering.

If you enjoy visiting factories, solving engineering problems and learning new technologies, this career is for you.

Your MissionAs a Manufacturing Productivity Consultant, your role is to understand customer machining challenges and recommend practical technical solutions that improve manufacturing performance.

This is not a conventional sales job.

You will work closely with production managers, maintenance engineers, plant heads and business owners to improve machining productivity through technical application support and industrial process improvement.

• What You Will Do Visit CNC machine shops, tool rooms, MSMEs and manufacturing companies across Nashik and nearby industrial areas.
• Understand customer machining processes, production challenges and productivity requirements.
• Recommend suitable cutting tools, CNC tooling systems, bandsaw blades, tapping machines, tool resharpening machines, tool-room machinery and metalworking fluid solutions.
• Conduct live product demonstrations and application trials at customer sites.
• Explain measurable productivity, quality and cost-saving benefits to customers.
• Prepare quotations and solution proposals in coordination with the technical and commercial teams.
• Build long-term relationships with production managers, maintenance teams and company owners.
• Maintain customer visit reports, quotations and follow-ups using the company CRM.
• Represent MechMatrix at industrial exhibitions, technical seminars and customer events.
• Continuously learn new manufacturing technologies, machining applications and industrial products.
• Who Should Apply? Diploma or BE in Mechanical, Production, Automobile, Mechatronics or related engineering discipline.
• Freshers with a strong learning attitude are welcome.
• Candidates with 0–20 years of experience in industrial products, machine tools, cutting tools or manufacturing are preferred.
• Comfortable travelling for customer visits.
• Two-wheeler and valid driving licence preferred.
• What Makes You Successful? Curious about manufacturing and machining.
• Interested in solving engineering problems.
• Good communication skills in English, Hindi and/or Marathi.
• Positive attitude and willingness to learn.
• Professional behaviour and self-discipline.
• Comfortable interacting with factory owners, production managers and engineers.
• Ability to build long-term customer relationships.
• Key Performance Indicators (KPIs)Factory visits completed
• Technical application studies conducted
• Product demonstrations completed
• Qualified business opportunities generated
• Customer satisfaction and repeat business
• CRM updates and reporting accuracy
• Product knowledge and certification progress
• Revenue contribution through solution-based selling
• What We Offer Competitive salary
• Performance incentives
• Travel and mobile reimbursement
• Structured technical and sales training
• Career growth into Senior Consultant, Key Account Manager and Business Leadership roles
• Exposure to leading manufacturing companies across Maharashtra
• Opportunity to work with advanced cutting tools, CNC tooling systems, tapping machines, tool-room machinery and industrial productivity solutions

Why Join MechMatrix ?If you want a career where your engineering knowledge creates measurable improvements inside real factories—not just another sales target—this is the opportunity for you.

Help manufacturers become more productive. Build your own career at the same time.

Apply today and become a Manufacturing Productivity Consultant with MechMatrix.