Customer Support Executive

Key Responsibilities

• Respond to customer queries promptly through phone, email, and chat.

• Assist customers with account setup, platform navigation, and troubleshooting.

• Resolve customer concerns with empathy, professionalism, and a customer-first approach.

• Escalate complex issues to internal teams such as Product and Operations for timely resolution.

• Maintain accurate records of customer interactions in the CRM system.

• Capture customer feedback and share insights to improve products and services.

• Ensure a high level of customer satisfaction by providing timely and effective support.

Eligibility & Qualifications

• Bachelor's degree in Business, Finance, or any related discipline.

• Prior experience in Customer Support, Customer Service, or a similar role. Experience in the FinTech industry will be an added advantage.

• Excellent verbal and written communication skills. •

Strong problem-solving and analytical abilities.

• Ability to work independently as well as collaboratively in a fast-paced startup environment.

• Proficiency in CRM software and customer support tools.