Customer Support Executive

Location: Noida Sector 63
Role: CMT Customer Support / Complaint Management
CTC: 30,000 per month

Job Responsibilities:

• Handle and resolve customer complaints and escalations received through calls, chats, emails, and social media.
• Understand customer concerns and provide accurate and timely resolutions.
• Manage escalated cases while maintaining a professional and customer-centric approach.
• Coordinate with internal teams to ensure complaints are resolved within defined TAT/SLA.
• Maintain proper records of complaints, actions taken, and resolutions.
• Follow up with customers wherever required and ensure issue closure and customer satisfaction.
• Identify recurring complaints and share insights with the concerned teams.
• Maintain quality, productivity, and compliance standards.

Candidate Requirements:

• Graduate in any stream.
• 6 M+ of experience in Customer Support / Complaint Handling / Escalation Management.
• Prior experience handling customer complaints and escalations is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation skills.
• Ability to handle difficult customers professionally.
• Comfortable working in a target-driven and fast-paced environment