Customer Support Executive

HIRING MULTIPLE JOB OPENINGS

Location: Gurgaon / Work From Office
Employment Type: Full-Time
Department: Sales | Customer Support | Travel/OTA Operations | Back Office
Working Days: Monday to Saturday / Rotational Shifts (as applicable)

Open Positions

1. Inside Sales Executive – International
Experience: 6 Months – 3 Years
Salary: 25,000 – 32,000/month
Process: International Voice – Outbound Sales

2. Customer Support Executive – Voice/OTA
Experience: 0–1 Year
Salary: 21,000 – 25,000/month
Process: Inbound / Select Outbound Voice

3. Holiday Sales Executive – OTA
Experience: 1–3 Years
Salary: 23,500 – 28,000/month
Process: Voice / Sales

4. Back Office Executive – Travel/OTA Operations
Experience: 1–3 Years
Salary: 21,000 – 32,000/month
GDS: Amadeus / Galileo / Sabre – Compulsory

Key Responsibilities

• Handle customer calls, enquiries and sales opportunities
  • Convert leads and achieve monthly sales targets
  • Assist customers with flight, hotel and holiday bookings
  • Handle booking modifications, cancellations, refunds and ticketing
  • Maintain accurate customer/booking records in CRM
  • Coordinate with internal teams, airlines, hotels and suppliers
  • Resolve customer queries and provide timely solutions
  • Follow company SOPs, quality standards and TAT/SLA requirements

Requirements

• Graduate in any discipline
  • Excellent communication skills in English & Hindi
  • Relevant experience in Sales, BPO, Customer Support, OTA, Travel or Back Office
  • Strong customer-handling, problem-solving and negotiation skills
  • Comfortable working in a target-driven environment
  • Willingness to work from office and rotational shifts, where applicable
  • GDS knowledge is mandatory for Travel Back Office roles

What We Offer

Competitive Salary
Performance-Based Incentives
Product & Process Training
Career Growth Opportunities
Opportunity to work with reputed Travel, OTA & International Process teams

Apply Now

Interested candidates can share their updated CV with:

G&S Career Consultancy
Gaurav Verma
[email removed]
[phone removed]