Customer Support Executive

Responsibilities:

• Handle customer queries via phone, email, chat, and WhatsApp.
• Resolve customer complaints efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions in the CRM.
• Follow up with customers to ensure timely issue resolution.
• Escalate complex issues to the concerned department when required.
• Meet response time, quality, and customer satisfaction (CSAT) targets.
• Coordinate with internal teams to ensure seamless customer support.
• Maintain a professional and customer-centric approach at all times.