Customer Support Executive
Thunder Nuts Llp · Delhi · onsite · Posted 44d ago
₹1.8L - ₹2.5L PA1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Manage Customer query on WhatsApp, calls and emails , escalate late shipments to delivery partners, manage returns and exchange, bulk inquiry, refunds, order creation on shopify and maintain records. Calling Customers to confirm orders and converting leads to sales.
Preferred candidate profile
Knows english, worked in ecommerce and aware of CRM software and Shopify.
Perks and benefits
Fixed hours
Sourced from naukri
Skills
English LanguageCustomer RetentionEcommerce OperationsReturns Managementcrm managementShopifyClient SatisfactionCustomer Acquisition