Customer Support Executive
CARS24.com · Gurugram · onsite · Posted 43d ago
Undisclosed1–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Handle customer complaints and queries .
- Manage customer interactions through inbound/outbound calls and emails.
- Understand customer concerns and provide accurate information regarding warranty coverage, claims, processes, and resolutions.
- Register and maintain customer complaints and warranty cases in the CRM/system.
- Coordinate with dealers, service centers, warranty teams, technical teams, and other internal departments for issue resolution.
- Follow up regularly on open complaints and warranty cases until closure.
- Provide customers with timely updates on the status of their complaints and warranty requests.
- Handle escalated and difficult customer situations professionally.
- Ensure complaints are resolved within defined TAT/SLA.
- Maintain proper documentation of customer interactions and case history.
- Identify recurring customer issues and highlight them to the concerned department.
- Ensure a high level of customer satisfaction and maintain professional communication at all times.
- Excellent English and Hindi communication skills, both verbal and written.
- Proficient in handling voice and email processes.
- Strong customer-handling and complaint-resolution skills.
- Good understanding of customer service and after-sales processes.
- Strong follow-up and coordination abilities.
- Ability to handle irate customers calmly and professionally.
- Good problem-solving and decision-making skills.
- Basic knowledge of MS Office, CRM, and email communication.
- Ability to manage multiple complaints/cases simultaneously.
- Good attention to detail and documentation skills.
Sourced from naukri
Skills
Customer ServiceCustomer SupportCustomer HandlingCustomer Care ExecutiveCustomer Support Executive
About CARS24
CARS24.com
Internet
5.0k+
employees
2015
11 years old
Gurgaon / Gurugram, Haryana
IN
₹5.9L PA avg
Avg at CARS24
About
Online marketplace to buy, sell and finance second-hand cars & bikes
Industries
InternetIndustrial MachineryManufacturingUrban Transport
Employee ratings
10 reviews
3.5/ 5
Culture
4.2
Career growth
4.3
Work-life
4.2
Employees rate it well for
Compensation & Benefits35Overall Company35
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