Customer Support Executive

1. Customer Calling & Lead Handling

• Make outbound calls to potential and existing customers.
• Respond to inbound enquiries and understand customer requirements.
• Explain products/services clearly and answer customer queries.
• Follow up with leads through calls, WhatsApp, and other channels.

2. Sales & Conversion

• Identify customer needs and recommend suitable products/services.
• Convert qualified leads into customers.
• Achieve daily, weekly, and monthly sales targets.
• Negotiate and handle basic customer objections professionally.

3. Lead Management

• Maintain accurate records of leads, conversations, follow-ups, and conversions in the CRM.
• Regularly follow up with interested and pending leads.
• Prioritize high-potential leads and ensure timely closure.

4. Customer Relationship Management

• Build and maintain positive relationships with customers.
• Provide proper information before and after the sale.
• Handle customer concerns and coordinate with the relevant internal teams when required.

5. Reporting

• Submit daily/weekly sales and calling reports.
• Track key metrics such as calls made, leads contacted, follow-ups, and conversions.
• Share customer feedback and common objections with the management team.

Key Skills

• Good communication and convincing skills
• Telugu/Hindi/English proficiency is a plus
• Sales and negotiation skills
• Basic computer and CRM knowledge
• Good follow-up and relationship-building ability
• Target-oriented and self-motivated
• Prior telecalling/customer sales experience preferred

KPIs:
Calls Qualified Leads Follow-ups Conversions Revenue