CI
Customer Support Executive
CVAL Innovations · Bengaluru · onsite · Posted 44d ago
Not disclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Experience: 1.00-6.00 Years
- Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
- Address and resolve customer queries and complaints efficiently and professionally.
- Assist in troubleshooting product or service-related issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Follow up with customers to ensure resolution and satisfaction.
- Contribute to improving support processes and enhancing customer experience.
- Experience: Minimum 1 year in Customer Support or a similar role.
- Languages: Fluency in English, Hindi, and Kannada (mandatory).
- Qualifications: 12th Pass or Graduate.
- Strong communication skills (written and verbal).
- Confidence in handling customer queries and complaints.
- Problem-solving and troubleshooting abilities.
- Good interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
Experience: 1.00-6.00 Years
Sourced from foundit
Skills
crmzendeskzohosalesforceMS Office