Customer Support Executive

JOB DESCRIPTION

E-Commerce Seller Support Executive Chat Process

Location: Kharadi, Pune
Process: E-Commerce Seller Support – Chat Process

Job Role

We are hiring E-Commerce Seller Support Executives to handle seller/customer queries through chat support. Candidates must have strong English communication skills and be comfortable working in rotational night shifts.

Key Requirements

• Experience: Minimum 6 months of BPO experience is mandatory
• Fresher candidates are not eligible
• No freshers / no FRESHER hiring
• Excellent English written and verbal communication
• Strong typing and chat-handling skills
• Comfortable working in rotational night shifts
• Immediate joiners only

Working Schedule

• 5.5 working days / approximately 5 days per week
• Rotational night shifts:
• 7:00 PM – 4:00 AM EST
• 8:00 PM – 5:00 AM EST
• 9:00 PM – 6:00 AM EST

Salary & Benefits

• CTC: 32,000 to 35,000 CTC per month
• Approx. 32,000 CTC as mentioned in the requirement
• Female employees: Free company cab facility
• Male employees: No cab facility
• TA: 180 per working day may be provided from Day 1 to Male candidates only
• TA mentioned: 4,000

Selection Process

1. HR Round
2. Operations Final Round
3. Written English Assessment
• C1-level English score expected

Training

• Training duration: approximately 30–45 days
• Nesting/certification included
• Leave during training is generally not permitted
• Medical leave may be considered only with valid doctor's documentation
• Candidates must clear mandatory mock tests and assessments
• Failure to clear mandatory assessments may result in removal/termination from the process

Important

• Immediate joiners only
• Minimum 6 months BPO experience mandatory
• Strong English communication is essential
• Candidates must be comfortable with rotational night shifts

Apply Now

HR Ashkada: [phone removed]
Email: [email removed]