Customer Support Executive

Digitide Solutions · Hyderabad · onsite · Posted 46d ago

Not disclosedFresherfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Description

We are looking for a Customer Support Executive to join our team in India. This role is ideal for freshers/entry-level candidates who are enthusiastic about delivering outstanding customer service and eager to learn and grow in a dynamic environment.

Responsibilities

Assist customers with inquiries and resolve issues promptly and effectively.
Provide accurate information about products and services to customers.
Maintain a positive and professional attitude towards customers at all times.
Document customer interactions and feedback in the CRM system.
Collaborate with other teams to address customer needs and improve service delivery.

Skills and Qualifications

Excellent verbal and written communication skills in English and local language.
Proficiency in using CRM software and Microsoft Office Suite.
Strong problem-solving skills and ability to think on your feet.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Customer-centric attitude with a passion for providing exceptional service.

Sourced from foundit

Skills

Customer Engagementcrm softwareProblem SolvingActive ListeningConflict ResolutionBasic Troubleshootingtime managementEmail EtiquetteData EntryMultitasking

About Digitide Solutions

Digitide Solutions

IT Services & Consulting

30.4k+

employees

2002

24 years old

Mumbai, Maharashtra

India

₹3.5L PA avg

Avg at Digitide Solutions

About

Conneqt Business Solutions delivers customer lifecycle management and business process solutions, enhancing client experiences through advanced technologies and analytics.

Industries

Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityEmploymentInformation Technology

Employee ratings

10 reviews

3.4/ 5

Culture

2.9

Career growth

2.7

Work-life

3.2

Employees rate it well for

Work-Life Balance35Job Security34

Find them on

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Responsibilities

Assist customers with inquiries and resolve issues promptly and effectively.

Provide accurate information about products and services to customers.

Maintain a positive and professional attitude towards customers at all times.

Document customer interactions and feedback in the CRM system.

Collaborate with other teams to address customer needs and improve service delivery.

Skills and Qualifications

Excellent verbal and written communication skills in English and local language.

Proficiency in using CRM software and Microsoft Office Suite.

Strong problem-solving skills and ability to think on your feet.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Customer-centric attitude with a passion for providing exceptional service.