Customer Support Executive

Roles and Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle inbound customer calls, address their issues, and escalate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Meet performance targets for call handling time, resolution rates, and quality metrics.
  
• Collaborate with team members to achieve process goals and improve overall service delivery.