Customer Support Executive

Role & responsibilities

Handle inbound and outbound customer calls, emails, and chats professionally.

Resolve customer queries related to the NoBrokerHood application and services.

Coordinate with internal departments to ensure timely issue resolution.

Create, track, and close customer support tickets.

Escalate critical issues to the relevant teams whenever required.

Follow up with customers until their issues are completely resolved.

Maintain accurate records of customer interactions in CRM/support tools.

Ensure adherence to service level agreements (SLAs) and quality standards.

Educate customers about product features and guide them on using the application.

Collect customer feedback and share insights with the operations team.

Support process improvement initiatives to enhance customer satisfaction.

Preferred candidate profile

Excellent verbal and written communication skills (English and regional language preferred).

Strong customer handling and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Good knowledge of MS Excel and Google Sheets.

Basic understanding of CRM or ticketing tools is an added advantage.

Strong interpersonal and coordination skills.

Positive attitude and willingness to learn.