Customer Support Executive

About Edify

Edify is building a trusted platform for buying and selling refurbished laptops. Our operations involve managing inventory, warehousing, packaging, quality control, and delivering orders to customers across the country.

Key Responsibilities:

Handle customer queries through Voice Calls and Email support.

Provide technical assistance and troubleshoot basic customer issues.

Manage warranty-related support requests and guide customers through the process.

Maintain professional communication with customers and ensure timely resolution.

Escalate unresolved technical issues to the concerned team.

Keep accurate records of customer interactions and complaints.

Candidate Requirements:

Should have a technical educational background (Diploma / ITI / Engineering / Technical Degree preferred).

Good communication skills in Hindi and English.

Knowledge of any South Indian language (Tamil / Telugu / Kannada / Malayalam) is an added advantage.

Basic computer knowledge and email handling skills.

Customer-friendly attitude with problem-solving skills.

Prior customer support experience is preferred but not mandatory.

Preferred Skills:

Strong communication and listening skills.

Ability to handle customer complaints calmly.

Team player with a positive attitude.

Ability to work in a fast-paced environment.

Why Join Edify?

This is a high-ownership role at the centre of Edify's operations. You'll have the opportunity to build and improve the systems that enable us to process, manage, and deliver a growing volume of devices efficiently.

If you enjoy solving operational problems, building processes, managing teams and partners, and making sure things actually get done, this role is for you.