Customer Support Executive
santa browser · Hyderabad · onsite · Posted 48d ago
Not disclosedFresherfulltimeSourced from
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About this role
About The Role
We are looking for a Customer Support Executive who is proactive, communicative, and comfortable interacting with customers in written English.
The ideal candidate will be responsible for responding to customer comments and questions, managing Play Store reviews, and handling general customer support inquiries. This is a great opportunity for someone at the beginning of their career who enjoys solving problems and communicating with people.
Key Responsibilities
We are looking for a Customer Support Executive who is proactive, communicative, and comfortable interacting with customers in written English.
The ideal candidate will be responsible for responding to customer comments and questions, managing Play Store reviews, and handling general customer support inquiries. This is a great opportunity for someone at the beginning of their career who enjoys solving problems and communicating with people.
Key Responsibilities
- Respond to customer comments, questions, and support requests promptly and professionally.
- Monitor and reply to Google Play Store reviews in a helpful and appropriate manner.
- Handle general customer inquiries through available support channels.
- Understand customer concerns and provide accurate information or solutions.
- Escalate technical or complex issues to the relevant internal teams when required.
- Maintain a professional, friendly, and customer-focused tone in all communications.
- Track recurring customer issues and share feedback with the relevant teams.
- Follow up on unresolved customer concerns to ensure timely closure.
- Maintain basic records of customer queries, feedback, and resolutions.
- Contribute ideas to improve the overall customer support experience.
- 0–2 years of experience in customer support, customer service, community management, or a similar role.
- Strong written and verbal communication skills in English.
- Comfortable writing clear, polite, and professional responses.
- Proactive attitude with a willingness to learn.
- Good problem-solving and interpersonal skills.
- Ability to handle multiple customer queries efficiently.
- Basic understanding of mobile apps and the Google Play Store.
- Freshers with excellent English communication skills are welcome to apply.
- Customer-first mindset
- Excellent attention to detail
- Quick learner and proactive approach
- Calm and professional while handling customer concerns
- Strong written communication
- Ability to work independently as well as with cross-functional teams
- Opportunity to work in a fast-paced technology environment.
- Learn about customer experience, mobile products, and support operations.
- Work closely with product and technical teams.
- Growth opportunities based on performance and potential.
Sourced from foundit
Skills
basic understanding of mobile appsCustomer SupportGoogle Play StoreCommunication SkillsHandling Queries