Customer Support Executive

Female only

Role & responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Understand customer concerns and provide appropriate and timely solutions.
• Handle customer complaints professionally and patiently.
• Provide customers with accurate information about products, services, orders, and policies.
• Follow up with customers regarding pending queries, orders, or issues.
• Coordinate with the Sales, Operations, Dispatch, and other internal teams for issue resolution.
• Maintain proper records of customer interactions and complaints in CRM/software.
• Escalate complex issues to the concerned department or senior team member.
• Collect customer feedback and communicate important feedback to the management.
• Maintain a positive relationship with customers and ensure high customer satisfaction.
• Achieve assigned customer support and service targets.

Skills Required

Preferred candidate profile

• Minimum 12th pass / Graduate in any discipline.
• Proficient in English
• Previous experience in customer support, telecalling, sales, or customer service will be an advantage.
• Candidates who can join immediately will be preferred.

Perks and benefits

• Competitive salary
• Friendly and professional work environment
• Learning and career-growth opportunities
• Training and support