Customer Support Executive

Position: Customer Support Executive
Department: Customer Support / Operations

Key Responsibilities:

• Handle customer queries and concerns through calls, emails, chat, and other communication channels.
• Provide timely and accurate resolution to customer issues.
• Maintain proper records of customer interactions and complaints.
• Coordinate with internal teams for issue resolution.
• Ensure a high level of customer satisfaction and service quality.
• Follow company policies and established customer support processes.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Office and CRM/customer support tools.
• Ability to work in a fast-paced environment.

Experience:

1 - 3 years in Customer Support or a similar role.